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Live chat empowers you to provide exceptional customer service by resolving customer problems instantly.
If you’re unable to chat for any reason, offline messages are sent direct to your inbox.
Similarly, if a visitor leaves the chat, you can continue the conversation via email.
On the customer side, Live Chat greets people with a nice chat box at the bottom of the page.
That box always remains in sight and can be accessed with just a single click.
Browsing the internet feels quite impersonal, doesn’t it?
To combat this feeling of isolation, try adding lots of personal touches to your website and reap the rewards – you’ll enjoy much healthier conversion rates, for a start.Most bloggers recognize the benefits of taking the personal approach.Take a moment to look at your favorite blog to see what I mean.Then, after the conversation is done, your customers can leave feedback and grade their experience with your agent.They can also give you a shout-out on social media through the share buttons embedded in the chat box itself. While it’s not an ideal example of Word Press live chat plugins per se, it can be easily integrated with your Word Press website through a handy widget.And once the talk is done, the customer can leave their feedback and rating.