One last thing, just wanted to confirm you're based at the Holland Park address at the bottom of your emails.

I look forward to using your service again in the future.

Warm Regards, Nora Veronika, It is a little time after our visit, I know, but I hope it is not too late to say a huge 'Thank You' to you for making our trip so smooth and so enjoyable!

Her English was okay but taking her off topic or asking questions could be tricky. I downloaded my c.900 photos yesterday so I think I’ll be busy for another week going through and sorting those out! In general, the feedback was that the programme worked very well, we really enjoyed it and were very happy (aside from Alice’s battles with hotel receptions! I would not have wanted to do it without the drivers and guides because the signage on roads and metros is limited for English speakers and the people are not immediately hugely friendly.

It would have been a much more stressful trip and given that we were fitting a lot in, wouldn’t have worked anything like as well if we had tried to move ourselves around.

There were no problems and we were well looked after. Thank you for all your kindness and for all that you have done.

Sincerely, Philip Lindley Dear Dagmara, I just wanted to say Mr & Mrs Woods had a wonderful time in Moscow and they wanted you to know their guide Vera was superb.

We thoroughly enjoyed both performances, and were extremely fortunate at the Bolshoi to be there on on the 75th birthday of the original lead male dancer of Ivan the Terrible!

Couldn't believe our luck in sharing the Bolshoi's celebration of his special day.

I have been in regular contact with him since he has been away and he wishes to express his thanks to you all as he is having a wonderful time so far and is delighted with the service that he has been receiving from his drivers etc.