The Global Address Book (GAL) is a directory of available contact information for CUMC, NYPH and Columbia University faculty, staff and students.It can be accessed when using a CUMC email account with Outlook and Web Outlook.

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Outlook 2016 updating address book hangs video

So after looking around it turned out that once I setup the re-direction I have to change the permissions on a web.config file stored under "C:\Program Files\Microsoft\Exchange Server\V14\Client Access\OAB" So right click the "web.config" file under this location and go to Properties -- and give them Read and Execute Permission.

Click Ok a couple of times to accept the changes and then go back to your outlook client and close and re-open it and try downloading the "Address Book" and hopefully it should work!

If you are not seeing correct contact information in the GAL for someone that has a valid email address (i.e.

someone who just received a CUMC email account, a new student, someone who recently changed their directory information) please use the steps below to synchronize your computer's locally cached version of the GAL.

While in Offline mode you will have to enter the full email address for any recipient that isn't saved in your contacts list.

After completing these steps, you can reopen Outlook, make sure that it is not in Offline mode, and search for an email address to confirm that it is now referencing the most current global address book.

A status window will open to indicate that the download is in progress and will close automatically when the download is complete.

(This could take several minutes) Step 2: Uncheck the box next to Download changes since last Send/Receive.

These settings affect the offline address book download.